SHIPPING INFO

Quick Shipping Prices

Here are our common shipping options so you don't have to go through checkout just to see them.

First Class Shipping – $5.00
Dry goods only. No live fish.

Priority Mail – $15.95+
Estimated 2–4 days. No Live Arrival Guarantee.

UPS 2nd Day Flat Rate – $25+
Estimated 2 days. No Live Arrival Guarantee.

UPS Next Day Flat Rate – $55.00
Estimated 1 day. Includes our Live Arrival Guarantee.

UPS Next Day Calculated – Based on your ZIP code
Estimated 1 day. Includes our Live Arrival Guarantee. This option is generally cheaper for customers in Southern California.

For Next Day shipping, simply choose whichever option is cheaper for you. Both UPS Next Day options include our Live Arrival Guarantee.

If You Forgot to Select Shipping

Please contact us.

Shipping Live Fish

Shipping fish is a PAIN. We're not just talking about making boxes, catching and bagging fish, packaging, and labeling. We're talking about the worst part—when a fish arrives dead (DOA).

We take care of these fish every day, so it's always sad to see one not make the trip. We want them to arrive alive and healthy at their new home with you.

Please take a few minutes to review our FAQs and Terms of Service. Our policies can also be found at the bottom of our website.

Please choose a shipping method appropriate for your location, weather, and order. For example, ordering multiple pairs of fish and selecting Priority Mail during Christmas when temperatures are around 20°F across the country is a disaster waiting to happen.

We do our best to check the weather at your destination before shipping and may postpone an order or contact you if we believe a different shipping method is appropriate. However, selecting an appropriate shipping method for your location and weather conditions is ultimately the customer's responsibility. We check because we want to give our fish the best possible chance of arriving alive and healthy.

As a small, hobbyist-run business, processing and fulfillment times may vary based on our availability. During busy periods, holidays, vacations, or other circumstances, orders may take longer to process. We do our best to keep customers informed of significant delays and appreciate your patience and understanding.

Live Arrival Guarantee

If you want our Live Arrival Guarantee, please select UPS Next Day shipping.

Priority Mail and UPS 2nd Day shipments do not include our Live Arrival Guarantee.

Both UPS Next Day Flat Rate and UPS Next Day Calculated shipping include our Live Arrival Guarantee, subject to the requirements and conditions stated in our Terms of Service.

A Few Important Shipping Notes

  • We generally ship on Mondays and Tuesdays to help prevent packages from being delayed or stuck over the weekend. We may also ship on Wednesdays when appropriate. If you need your order shipped on a different day or specific date, please contact us in advance.

  • The shipping service selected at checkout reflects the estimated carrier transit time after the carrier receives your package. It does not include our processing or fulfillment time.

  • We highly recommend UPS Next Day during extremely hot or cold weather. UPS Next Day shipments include our Live Arrival Guarantee, subject to our Terms of Service.

  • Shipments may be postponed when temperatures are above 90°F or below 35°F if we believe conditions create an unacceptable risk to the fish.

  • We currently include heat packs when needed at no additional cost.

  • When you receive a tracking notification, it means that your shipping label has been created. It does not necessarily mean your package has been shipped or handed over to the carrier. We sometimes prepare shipping labels ahead of time while getting orders ready for upcoming shipping days.

  • Fish arriving during colder weather may sometimes appear sluggish or even lifeless. Do not immediately open the bag and place the fish into warm aquarium water. Float the sealed bag in your aquarium first to gradually bring the temperature up before beginning your normal acclimation process. More often than not, fish shipped overnight will bounce back as they slowly warm up.

Please review our FAQs, Shipping Policy, and Terms of Service before placing an order for live fish.